It is the Customer’s’ responsibility to inspect Original Artwork, Reproductions, Books… upon arrival for any damage. If product(s) are damaged, the customer must notify Art Akiane LLC within 48 hours. Any damage reported after 48 hours is the responsibility of the customer and Art Akiane LLC is not liable for the damages.
Contact us within 48 hours if there are damaged or missing products upon delivery of your order. To return or exchange something; call us at (305) 390-4065.
We are responsible for the return shipment of damaged product(s) and we will replace them at no cost to the customer. All limited edition and original sales are final.
If you wish to return or exchange your eligible product(s), contact us within 48 hours upon delivery of your order. A 15% restocking fee will apply.
We do NOT accept returns and/or exchanges if the item(s) are damaged within your custody.
We DO accept returns and/or exchanges if item(s) were damaged prior to the delivery.
You should expect to receive your refund within 4 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Items that are Not Refundable / Exchangeable:
- Items after 48 hours of initial delivery/arrival
- Products damaged while in custody of the recipient/customer
- Limited Editions
- Downloadable products, Virtual products
- Gift cards and gift certificates